What are your recommendations on what kind of computer and systems/programs that should be used to download the curriculum?
Below are our recommendations on best practices as you’re downloading the curriculum:
• Chrome is our recommended browser (this is what you use to access the internet).
• Choose a wifi provider that can offer 10 Mbps or greater wifi speed (you can do a speed test here: speedtest.net)
• Use a computer that has been purchased within the past 5 years and is running a 64-bit system (your IT guy/gal can give you additional details on what your specific computer is currently running).
Where can I access my receipts?
You can locate any receipts for purchases made by selecting “My Account” at the top center of the page and by then clicking on the Orders tab.
Where are my downloads?
You can access your curriculum and other downloads in the top left of the page after you log in, under “My Dashboard.”
How do I set up an autoship order?
We do not yet offer an autoship option. We are currently updating our system to provide autoship, recurring billing, and subscription options to you in the future!
How do I renew my curriculum?
We’re so glad you’re renewing. Simply hover on the Shop Curriculum tab on the Store side of the site, select the curriculum you’d like to renew and you’ll be walked through that process.
How do I add additional users/team members to the curriculum licenses?
You can manage the users on your account using the info below.
Click on My Account.
Click on Team Management.
Click on Manage Team.
Click on Invite to Team, enter the requested info, select the curriculum you would like to add your team member, and then click on “Send Invite”.
Your team member will then receive an email that directs them to create their login credentials and join your organization.
Once they do so, you’ll receive an email letting you know that they are now part of your team and can access the curriculum.
All of your expiration dates are listed in red under each specific curriculum tab.
How do I add a media package to my existing license?
Sign in to your account and select My Dashboard. Scroll to the bottom of the page and select the “Add Media Package” to the right of your curriculum license (please note that if you use Safari, you’ll want to switch to Chrome to add this resource). That license will then pro-rate to fit the remainder of your curriculum license.
How do I change my password/email address?
Once you’re signed in to your account, click on My Account from the top/center of the page. You’ll be able to update your password or email address there.
How do I update my organization name or address?
Our Partner Support team is happy to help make these updates for you. Please give us a call at 866.343.4874.
How soon do I have access to purchased downloads?
You’ll have access to all of your purchased content within 15 minutes of placing your order.
Do you have a recommended browser?
We sure do! We recommend using Google Chrome as your browser.
What kind of shipping options do you offer?
We offer an array of shipping options as part of the checkout process. Please keep in mind that only the overnight options are guaranteed. Every other option is an estimated time frame. Orders will typically ship within 24 hours after the order is placed.
My ministry is tax exempt. Do you charge sales tax?
We only charge sales tax on orders placed by GA residents. If you’re lucky enough to live in Georgia, you can thank the state for that charge! For more details visit www.Georgia.gov
I’d like to return my order. How do I do so?
We truly appreciate your order. However, we don’t accept returns unless the product ordered is defective.
How can I access my tracking details?
You will be provided a tracking number via email once your item has shipped. You can also locate this tracking information in your order details under your account.
Are there any additional discounts for book distributors?
We do offer quantity bulk discounts on all Orange Books (listed in the page for each item); however, we may be able to offer additional savings to book stores and distributors. Please contact email@example.com for additional details regarding setting up an Orange retailer account.
How can I order a standalone video resource (Wonder, Feature Presentation, Get Reel, etc)?
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