How to access curriculum in the XP3 HS/MS Complete or Supplemental Package
How to access curriculum in the XP3 HS Flex Package
Transferring into the New XP3 HS System
Transferring into the New XP3 MS System
Purchasing XP3 MS/HS when it's Time to Renew
POSSIBLE ANSWERS TO QUESTIONS YOU MAY OR MAY NOT HAVE
There are different options in the new system…what was I transferred into?
If you were an XP3 MS user with a license that expired after Summer of 2018, you received an email on March 19 titled “Second time is a charm – Setting up your XP3MS curriculum account” which has instructions & the coupon code to convert your MS license into the new system. If you did not receive this email, then your license most likely expired after Summer of 2018 and it is time to renew.
If you were an XP3 HS intro level user in the old system (75 credits), you were transferred into the Complete package for XP3 HS. This means you currently have access in the new system to the full Spring & Summer seasons, with access to the Fall season on June 1st. That is a total of 12 series on the new system until you’d need to renew!
If you were an XP3 HS level 2 users in the old system (255 credits), you were transferred into the Flex package with Video for XP3 HS. This means you have access to the 4 coupon codes per season to use in the series library through the end of your license. When you follow the prompts (shown in the flex tutorial), it will lead you to a PDF with those coupon codes and the link to the HS library.
Are XP3 HS teaching videos still available for individual purchase?
I had licensed some series in the old system, but they’re not showing up in the new system. Do I have to purchase those again?
I had unused credits in my XP3 HS license when the new system launched on March 20. Did I just lose those?
If I had an XP3 MS Plus license, do I still have to purchase the media package on the new site to get the videos I had already paid for?
I thought the old system was fine, why did you change this?
With all of these changes, will the cost be different next time I purchase?
So, if I purchase or was transferred into Complete or Supplemental, then I’m stuck doing things within your Scope & Cycle?
How can I add users to our license?
I’ve added a user to my XP3 Flex account, but they’re not able to see the series that I’ve licensed in their “my downloads”.
This is an issue with our system. This should be working for them, but it is not. We’re trying to get this fixed as soon as possible. Three possible options in the meantime would be….
- Change your password to a generic password in order to share your current account.
- Use a service like dropbox to load the files, and then share the dropbox folder with them.
- Give them the info/tutorial on how to use the coupon codes to get each series you want them to have access to. Their coupon codes will also work even though you’d already used yours on your account.
Again, we’re so sorry for the inconvenience with this and will be working toward a resolution that doesn’t involve workarounds.
I’m still confused, who do I reach out to for help?
No problem, we totally get this can be confusing. Partner Support is here to help with any questions about billing, log in, pricing concerns, account management or purchasing questions. If you notice any bugs or issues with the site, you can also reach out to Partner support.
If you have questions regarding curriculum, strategy or implementation, reach out to your Orange Specialist (FindMyOS.com if you’re not sure).
Orange Partner Support (Monday – Friday | 9:00 am – 5:00 pm | Eastern Time)